electric vehicle charging

About your charger

How does Electric Vehicle (EV) charging work?

The Electric Vehicle chargers that we install work by providing Fast Charging capability to your home or office, which is up to 4 times quicker than the output from your standard plug sockets.
The chargers also provide you with the essential overload and fault current protection built-in, which your standard plug sockets do not provide.

What does kW mean?

It means kilowatt. This is the unit of measurement Electric Vehicle chargers are sized by. The higher the kW, the quicker you car will charge.

A 7.2kW charger will charge your Vehicle twice as quickly as a 3.6kW one. The onboard computer built into cars is clever, and will restrict your charger's output if your vehicle doesn't support that level of power output. So you should always buy the highest kW option where possible.

Despite the varying kW output, often the chargers themselves are very similar. Where this is the case, Woodhouse EV will always simply sell you the best model, unlike some competitors who mark up the more powerful versions.

I have three-phase electricity. Can I get a three-phase EV charger?

At the moment, we only sell single phase chargers, but we are looking into this as an option for the future.

How long is the warranty? Will you register it for me?

Your warranty for the product will be shown on the product details page, as well as in your confirmation emails after you buy. We will register the warranty for you, you don't need to do anything.

How do I choose which EV charger to buy?

We will show you the recommended Electric Vehicle chargers based on your answers you gave us, so if you are seeing multiple packages, you can choose any of these.

The differences you may see on this page will mainly be in the power output of the charger, or brand. Where possible, we recommend choosing a higher power output charger, as your Vehicle will automatically regulate the power it needs, and you'll then be future-proofing your installation for your next Vehicle.

Will my power grid be able to cope?

Please contact your Distibution Network Operator (DNO) for help on this.

Is there a guarantee?

Based on a Electricity rate of 14p per kWh, it would cost around £8 to fully charge a 60kWh Electric car. This would give around 200 miles of range.

Will I need a new cable?

We do not provide a cable with your charger as standard, so please contact us if you need one.

The chargers we supply are universal socketed, so can be used with both Type 2 connections, as well as Type 1 with an adapter.

How long will it take to charge?

This depends on the charger you choose and the vehicle that you own. As a benchmark, a 7.2kW charger can fully charge:

A Toyota Prius in approx. 1.5 hours
A Nissan Leaf in approx. 5.5 hours
A Tesla Model S in approx. 13 hours

Will my visitors be able to use the charger as well?

Yes, they will be able to use your charger providing that they have the correct cable to connect to their vehicle.

The onboard computer built into cars is clever, and will restrict your charger's output if the Vehicle doesn't support that level of power output.

Why does my EV charger need Wi-Fi?

As most EV chargers are smart enabled you will need to ensure you can detect and connect to your Wi-Fi network at the installation point; you can test this beforehand through your mobile phone. If you cannot connect to your Wi-Fi network you should consider a Wi-Fi booster or an alternative installation location. Once installed, you will then control your smart EV charger through its associated partner app to use the cheapest and greenest electricity available (depending on your energy tariff).

About your installation

What do I get when I buy an EV charger from Woodhouse EV?

In the fixed price, you'll receive everything you need to get your wall mounted charger unit installed and working. This includes the charger, materials and installation from a fully qualified engineer.

Can I fit my EV charger myself?

We do not sell Electric Vehicle chargers without installation included. You need a fully qualified engineer to fit your charger, which is why installation comes as standard with all our fixed price packages.

Is installation included in the EV charger price?

Yes, all of our fixed price Electric Vehicle charger packages include installation.

We'll ask you a few questions online before giving you a fixed price. These are the same sort of questions a surveyor would ask in the traditional model, but we save you the hassle of a home visit. As long as the questions are answered correctly the installation should run smoothly so we can give you a genuine fixed price.

How long will it take to install my EV charger?

Your installation should take no longer than half a day. If there are unforeseen complications, the installation may take longer.

Do I need to do anything before my EV charger installer arrives?

Clear away the area where you will have your charger installed, and the pathway that leads to your consumer unit (fusebox). Locate your gas and electric meter, and find out where the main water stop tap is inside your home. This small tap is usually found under your sink unit, but if you need help finding it, please give us a call on 01928 733437

Do I need any other permission?

Yes, you may need permission from the freeholder of the building or land. We do not check this at the point of purchase, so it is your responsibility to ensure you have permission before your installation.

Who do I call if something goes wrong after my installation?

You can call us on 01928 733437, or send us an email to enquiries@woodhouseltd.co.uk

If I move house, can I take my charger with me?

You can take it with you, however you will need to arrange for it to be installed again.

Call us on 01928 733437, or send us an email to enquiries@woodhouseltd.co.uk and we will be happy to help.

Do I need to service my EV charger?

No, you don't need to service your Electric Vehicle charger.

Do you offer finance for EV chargers?

No, unfortunately we don’t offer finance options for EV chargers right now.

What’s included in a standard installation?

Installation can vary from property to property due to factors such as charger type, point of installation and cable length. A standard installation from Woodhouse EV includes the following:

  • Installation of your EV Charger on a brick or plaster wall, or other suitable permanent structure
  • Where needed, the routing of a cable through a drilled hole in a wall up to 500mm (20 inches)
  • Up to 10 metres of cable, run and neatly fastened to the wall (up to a height of 1.8m) between the EV
  • Charger and consumer unit (fusebox)
  • All electrical connections at the origin of the supply and EV Charger
  • Installation of a Type A RCD/RCBO in a consumer unit (fuseboard) or external unit
  • Plastic conduit or trunking to conceal interior wiring, up to 3 metres (10 feet) worth
  • Electrical testing and the NICEIC certification
  • Demonstration of the EV Charger functions and connected mobile app
  • An earth rod in soft ground will be provided (a Matt:e box may be required at an extra charge)
Get A Quote

Lots of happy customers

  • "I just wanted to say a big thank you for the Zappi charger installation yesterday. Your engineer arrived on time and was extremely helpful, polite and professional. He left the driveway clean and tidy and gave me some excellent advice on using the unit to its full potential"
    David Johnson
    Mini Electric, Northwich
  • "I just wanted to drop you a quick note to say thank you all for the service I received. From the moment I made my initial enquiry to the fitting of my charger, everything went without any issues. I had my charger fitted within a couple if days and the installation engineer was not only very helpful but did an amazing job as the weather wasn’t the best outside. Thanks again and I highly recommend Woodhouse EV to anyone looking for a home charge point"
    Carrie Marshall
    VW ID.3, Hartford
  • "Fantastic job. Extremely knowledgeable on types of charger, fantastic installation service and very competitive prices. Friendly service and we were kept informed throughout the installation process. It shows they have great pride in their work. Extremely happy with our EV charger purchase"
    Peter Read
    BMW i4, Helsby

Get a home EV charger today for cheaper and more convenient charging

Get A Quote